Welcome to the
STULZ family!

Position Summary

We are seeking a visionary Product Manager to lead the market introduction of our regional chiller solutions within our diverse product portfolio. This pivotal role will focus on shaping product strategies that meet industry standards, advance technological innovation, and exceed customer expectations. You will collaborate with in-house engineering teams, Factory R&D, KAM sales teams, and field service engineering to bring cutting-edge solutions to market, supporting our growth and leadership within the industry.

Key responsibilities

- Conduct market analysis, customer interviews, and industry research to identify trends, opportunities, and competitive positioning
- Gather and prioritize requirements based on customer needs, regulatory standards, and technological advancements.
- Collaborate in cross-functional teams through product design, development, testing, and deployment processes.
- Assist in developing detailed specifications, technical documentation, and user success stories.
- Drive product lifecycle management, including launch, enhancements, and end-of-life planning.
- Monitor product performance through KPIs, customer feedback, and field data; iterate to optimize efficiency, reliability, and user experience.
- Collaborate with marketing and sales teams to craft go-to-market strategies, technical documentation, and training materials.
- Ensure compliance with industry standards, safety regulations, and environmental certifications.
- Stay ahead of emerging trends and regulatory changes to maintain a competitive advantage.

Qualifications and Skills

- 5+ years of product management experience, preferably within Data Centre, HVAC, or related engineering fields.
- Deep technical understanding of HVAC systems, controls, IoT integration, and sustainability standards.
- Proven success in managing complex engineering products with long development cycles.
- Excellent communication and stakeholder management skills, capable of translating technical details into clear business value.
- Experience working with cross-disciplinary teams in a fast-paced, innovation-driven environment.

Education / Experience

- Minimum qualifications - bachelor’s degree in mechanical engineering, Electrical Engineering, or related technical field; advanced degree or certifications.
- Familiarity with industry standards such as ASHRAE, AHRI, and associated energy ratings and standards.
- Fluent in Business English

Contact

We invite committed individuals to join us in our expansion plans. Please send your resume as well as a letter of motivation to hr(at)stulzasia(dot)sg

Position Summary

We are seeking a dynamic and experienced Aftersales Support & Warranty Claim Manager to lead our post-sales service operations. This pivotal role ensures customer satisfaction, drives operational excellence, and manages warranty claims with precision and integrity. If you're passionate about delivering exceptional service and thrive in a fast-paced, customer-centric environment, we want to hear from you.

Key responsibilities

1. Regional Support
a. Lead after-sales support for Asia Regional Hub Office in delivering prompt, professional service for precision cooling solutions for all Stulz subsidiaries and partners in Asia, ensuring shared success in local markets
b. Oversee warranty claim processing, ensuring accurate documentation, timely adjudication, and compliance with manufacturer policies
c. Implement and monitor KPIs for service response times, claim resolution, and customer satisfaction

2. Team Management
a. Identify, develop and lead a dedicated after-sales support team for regional reach, fostering a collaborative and productive team environment through effective communication and mentorship
b. Provide a culture of continuous learning and development providing opportunities for training, and development

3. Technical Expertise
a. Lead trouble shooting efforts, providing technical assistance and expertise to resolve complex site issues promptly
b. Utilize your deep knowledge of cooling solutions / data centre operations to guide and support remote teams where & when necessary
c. Ensure that all service activities meet the highest standards of quality and efficiency

4. Training & Development
a. Develop and implement comprehensive training programs for service teams across the region
b. Ensure training programs are aligned with global training standards, and that participants are ‘up to date’ with latest technologies and best practices.

5. Process Management
a. Develop and refine warranty policies and procedures in alignment with company, industry and regulatory standards
b. Ensure compliance with industry standards, safety regulations, and environmental certifications.
c. Analyze service data to identify trends, reduce claim rates, and improve product reliability

6. Client and Partner
a. Build and maintain strong relationships with key clients and partners across the region
b.  Act as the main point of contact for escalations and critical service-related issues
c. Work closely with sales and project teams to ensure seamless service delivery and customer satisfaction

Qualifications and Skills

- 7+ years of experience in HVAC aftersales, technical support, or warranty management, preferably within the data centre industry
- Strong understanding of HVAC systems, components, and diagnostics (e.g., chillers, CRAC, CRAH, AHU, etc.)
- Strong troubleshooting skills with the ability to resolve complex technical issues on-site
- Proven leadership experience in managing service teams and cross-functional collaboration
- Fluency in English and Mandarin Chinese is required
- Excellent communication and interpersonal skills
- Familiarity with warranty management platforms and CRM systems
- Ability to interpret technical documentation and service reports
- Willingness to travel at short notice as may be required from time to time

Contact

We invite committed individuals to join us in our expansion plans. Please send your resume as well as a letter of motivation to hr(at)stulzasia(dot)sg